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Privacy Policy

Effective Date: 17th September 2025 ​​

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Introduction

Soulistic Wellness Collective  (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, store, and disclose information in line with the Privacy Act 1988 (Cth) and the Health Records and Information Privacy Act 2002 (NSW).

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Information We Collect

We may collect:

  • Personal details (name, date of birth, contact details, emergency contact).

  • Health information relevant to counselling (history, assessments, session notes).

  • Payment and billing information.

  • Website data (IP address, cookies, and browsing activity).

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How We Collect Information​

We collect information when you:

  • Make an enquiry or book an appointment.

  • Complete forms (intake, consent, feedback).

  • Attend counselling sessions.

  • Use or browse our website.

 

How We Use Your Information

Your information may be used to:

  • Provide counselling services.

  • Manage bookings and payments.

  • Keep accurate clinical records.

  • Improve services and website functionality.

  • Meet legal and professional requirements.

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Disclosure of Information​

We keep your information confidential. We may share it only:

  • With your consent.

  • If required by law (e.g., court orders, child protection, risk of harm).

  • With other health professionals (with your consent).

  • With service providers (e.g., secure record systems, payment processors).

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Storage and Security​

  • Records are stored securely in compliance with legal and professional standards.

  • Safeguards (physical, electronic, and managerial) protect against misuse or unauthorised access.

  • While we use secure platforms, we cannot guarantee absolute internet security.

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Access and Correction​

  • You have the right to access your information.

  • You may request corrections if your details are inaccurate or incomplete.

  • Requests should be made in writing (see contact details below).

 

Retention of Records​

  • Health records are kept for at least 7 years after your last session, or until a child turns 25.

  • After this period, records will be securely destroyed.

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Website Data and Cookies

  • Our website may use cookies and analytics tools.

  • You can disable cookies in your browser, but some features may not work properly.

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Your Rights​

Under Australian law, you have the right to:

  • Access and correct your information.

  • Make a complaint if you believe your privacy has been breached.

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Complaints can also be made to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

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Contact Us

For privacy enquiries, please contact:

Soulistic Wellness Collective 

Email: info@soulisticwellnesscollective.com.au

Phone: 0426 615 667

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