Refund Policy

Last Updated: 30th May 2026

Thank you for choosing Soulistic Wellness Collective. We are dedicated to providing high-quality holistic wellness services through holistic counselling, movement, and wellness retreats. Because our services require significant preparation and space-holding, we have established the following refund and cancellation policies.

1. Private Sessions (Counselling & Private Breathwork)

Cancellations made more than 48 hours before the scheduled session are eligible for a full refund or a credit toward a future session.
Cancellations made between 24 and 48 hours before the session are eligible for rescheduling or a 50% credit.
Cancellations made with less than 24 hours' notice, or no-shows, are non-refundable.
If Soulistic Wellness Collective cancels a private session due to illness, emergency, or unforeseen circumstances, clients will be offered a full reschedule at no additional cost or a full refund. Soulistic Wellness Collective is not liable for any additional costs incurred by the client as a result of such cancellation.

2. Workshops & Group Events:

Workshop tickets are non-refundable: but are fully transferable to another individual if notice is provided via email at least 24 hours prior to the event.
In the event Soulistic Wellness Collective cancels a group event, a full refund or full credit will be issued to all ticket holders.
Payment is due at the time of booking unless otherwise agreed. We accept payment via bank transfer and other methods as specified at the time of booking. Invoices unpaid by the due date may result in the cancellation of your booking.

Organisational workshops are subject to separate cancellation terms outlined in the Workshop Agreement provided at the time of booking.

3. Multi-Day Retreats

Retreat deposits are non-refundable as they secure venue bookings and catering.
Cancellations made 30 days or more before the retreat start date will receive a refund of any balance paid beyond the deposit.
If a replacement participant is found for your spot, a credit of 50% of monies paid beyond the deposit will be issued. Soulistic Wellness Collective will make reasonable efforts to assist but cannot guarantee a replacement will be found.

If you have any questions regarding our policies or need to request a cancellation, please email us directly at info@soulisticwellnesscollective.com.au

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. If a service is not provided with due care and skill, or is not fit for purpose, you may be entitled to a remedy under the ACL.

Approved refunds will be processed within 5–7 business days of the cancellation request being confirmed.