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Terms & Conditions

Effective Date: 17th September 2025

 

Welcome to Soulistic Wellness Collective.
These Terms and Conditions (“Terms”) govern your access to and use of our website and counselling services. By accessing, browsing, or using this website, you agree to comply with these Terms. If you do not agree, please do not use our website or services.

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Eligibility and Website Use

  • You must be at least 18 years old to use our website or services, unless you have parental or guardian consent.

  • You agree not to misuse our website, interfere with its security, or attempt to access areas restricted to administrators.

  • We reserve the right to restrict or terminate access to our website or services for anyone who violates these Terms.

 

Services and Availability

  • We provide counselling services (in-person, online, or by phone) for individuals, couples, and groups.

  • Our offerings may change over time, and we reserve the right to add, modify, or discontinue services without prior notice.

 

Appointments, Payments, and Fees

  • Fees for counselling sessions will be disclosed before booking.

  • Accepted payment methods include [e.g., credit card, bank transfer, cash, EFTPOS].

  • Payment is required [at booking / after the session] unless otherwise agreed.

  • We reserve the right to change our fees at any time, with reasonable notice.

 

Cancellations and Refunds

  • Cancellations must be made at least [X hours/days] in advance.

  • Late cancellations or missed sessions may incur a cancellation fee.

  • Refunds (if applicable) will be handled in accordance with Australian Consumer Law.

 

​Confidentiality and Privacy

  • All personal and health information is managed in compliance with the Privacy Act 1988 (Cth) and the Health Records and Information Privacy Act 2002 (NSW).

  • Sessions are confidential, except where disclosure is required by law (e.g., risk of harm to self or others, child protection concerns).

  • For more details, please review our Privacy Policy.

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Intellectual Property

  • All content on this website, including text, images, logos, and materials, is owned by or licensed to us.

  • You may not copy, reproduce, or distribute our content without written permission.

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Warranties and Disclaimers

  • Our services are provided in good faith and aim to support mental wellbeing.

  • We make no guarantees of specific outcomes from counselling.

  • To the extent permitted by law, we disclaim all liability for any loss or damage arising from your use of our website or services.

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Suspension or Termination of Services

  • We reserve the right to suspend or cancel your access to our website or services if you:

    • Fail to pay fees owed.

    • Engage in inappropriate, abusive, or unlawful behaviour.

    • Breach these Terms.

  • Termination does not limit our right to seek recovery of outstanding payments.

 

Third-Party Links

  • Our website may contain links to third-party websites.

  • We are not responsible for the content, services, or privacy practices of third parties.

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Changes to These Terms

  • We may update these Terms from time to time.

  • The most recent version will always be available on our website.

  • Continued use of our website or services after changes are posted means you accept the updated Terms.

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Governing Law

  • These Terms are governed by the laws of New South Wales, Australia.

  • Any disputes will be resolved exclusively in the courts of NSW.

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Contact Us

For questions or concerns about these Terms, please contact:

 

Soulistic Wellness Collective 

Email: info@soulisticwellnesscollective.com.au

Phone: 0426 615 667

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